Boots Opticians Sheffield - Meadowhall

Boots Opticians Sheffield - Meadowhall 2017-04-10 Person 5 5 0

Great friendly staff, very efficient.

Boots Opticians Sheffield - Meadowhall 2017-04-10 Person 2 5 0

My first experience of using the Opticians was very disappointing and will certainly be my last. On my first visit (02/04/17) it was 20 minutes after my appointment before I got to see the Optometrist. There was numerous junior staff standing around, but not one of them enquired why I had been waiting. This experience was repeated on my second visit (09/04/17), but on this occasion I was kept waiting even longer. I only got to see the Optometrist after asking why I had been kept waiting 30 minutes. On entering the room, the lady Optometrist said that there wasn't any reason why the staff outside hadn't told her I was waiting as she was only filling out a report. I then had to have my eyes dilated and wait a further 20 minutes. I then enquired if my new glasses were ready and was told they were. I was asked to sit down to see if they fitted and when I said that they felt a little long in the arm the woman took them away to tighten them (her words) and brought them back 20 seconds later and said she had made the adjustment. They certainly didn't feel any better and I can't see how she could made any adjustment in that time. I was struggling to focus by this time and decided to just leave very disappointed. I'm now considering contacting the customer service people at eye care plan and letting them know what level of care their clients receive from Boots.

Boots Opticians Sheffield - Meadowhall 2017-04-10 Person 3 5 0

I have absolutely no problem with the examination which was very thorough and the optometrist explained everything that he was doing. My problem arose where the optometrist only appeared to be interested in getting me to purchase varifocal glasses which I so not really want.

Boots Opticians Sheffield - Meadowhall 2017-04-09 Person 4 5 0

A pleasant welcoming team on arrival. Initial test was conduct in a positive and caring attitude. Optometrist was very polite and engaged a good conversation. Choosing lenses and frames was a pleasant experience.

Boots Opticians Sheffield - Meadowhall 2017-04-07 Person 5 5 0

I was very impressed when I first came to Boots Opticians a few years ago, and have been coming ever since. Boots showed how poor the service had been at my previous Opticians. My appointment was easy to make, and all the tests were very thorough. Mr. Ghulamghous Akram, the Optometrist, was extremely efficient and thorough, but took the time to explain the tests and my eye condition to me. This was the first time this had happened and was very reassuring. Not once did I feel rushed or under any pressure. Danny and Hayley were extremely helpful in explaining what frames were suitable for my prescription and picked out a very good selection for me. I have a very complex prescription and need prisms, so the weight of my glasses had to be considered, They helped with what suited me and gave me all the time I needed to choose. All the staff I met were friendly and helpful, so my appointment with Boots Opticians was a very positive experience. Thanks to everyone.